Melanista complies with the highest level of Payment Card Industry (PCI) standards. We’re using the most advantage SSL Encryption technology to ensure safe and secure checkout via:

• PayPal
• Credit Cards: Visa, MasterCard & American Express.

We are also upfront about our shipping costs. Because we use a cost based shipping rate, you will never be surprised at checkout with an unexpected shipping amount.

We treat every item you purchase as if it were our own, and we take extreme care in packaging each order.

SHIPPING & HANDLING

We process orders Monday through Friday and can get all your swag out of our warehouse within 5 business days!

Business Days are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

During large sales, promotions, new product releases, and holidays there is a good chance that it could take the full 5 business days (sometimes a day or two longer) to get these orders out of our warehouse because our deals are just so awesome that everyone wants to be a part of them!

Production Time: 3 – 4 business days. Each of my product is handcrafted only for you, so the production time will be a little bit longer than usual. Please be patient.

Shipping Time:

• First-Class Mail® Delivery. The shipping cost is $7.99 plus $3/item (Free Shipping on order over $70). It takes 15 - 21 days to successfully delivered.

 At the moment, our shipping cannot deliver to US Military bases. We apologize in advanced for this inconvenience.

Order Tracking

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 1-3 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available, that just means the carrier has not processed your package yet. When the package is scanned into their system, tracking events will populate on the tracking page.

Generally, domestic orders are delivered within 1-5 business days, depending on the service you chose at checkout.

Note: Transit times do not include the time taken to prepare your order before shipment!

The package was delivered to the incorrect address.

If a package is returned to us due to an incorrect or incomplete addressed, is marked “unclaimed” or “return to sender,” or has been deemed undeliverable for any reason by the final mile carrier, we will notify you by email. Once the package is delivered back to us, our returns team will process it and refund the subtotal of your order.

A refund will not be issued until the parcel has arrived back in our facility.

Note: Once we have processed a refund, it can take your bank anywhere from 2-8 business days to process the refund on their end and issue it back to your account.

Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.

If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your package, we are not responsible if that package gets lost, stolen, or damaged.

During a “free shipping” sale, orders that are returned to us due to an incomplete or unknown address OR packages that are refused/return to sender will be refunded LESS what the shipping and handling charges would have been without the promotion.

The post office provided a notice that the package was lost in the mail.

We will be happy to replace and reship the order that was lost in the mail or refund your order. Please contact us at cs@melanista.com and we will take care of the issue.

How Long Is The Returns Process?

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.

What If The Item(s) I Received Are Defective/Incorrect/Damaged?

Did you receive a faulty unit, or the wrong product?

Please contact our Customer Support team (cs@melanista.com) to start the exchange process. Please include the following information:

• Order number
• Video or photo of the faulty product (if applicable)
• Complete delivery address
• Contact telephone number

In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.

Find a Missing Item from Your Package

If an item is missing from your package, it may have been shipped separately.
If you received your package and an item is missing, contact us at cs@melanista.com

Find a Missing Package That Shows As Delivered

Sometimes the delivery status is updated in advance and you may see your package marked as "delivered" even if you have not received it. It may not have been delivered yet, but it's heading to the address you've selected and it will be there soon. Contact us at cs@melanista.com for more details.